Refund policy


Return & Refund Policy

 

At Elyta, we want you to love your silver jewellery. If something isn’t right, here is how returns, exchanges and refunds work.

Elyta is operated by NSKL Ventures LLP, Mumbai, India. 

Return Conditions :

  • You can raise a return request within 7 days of delivery. Once approved, ship the item back within 7 days.
  • Items must be unworn and unused, with no scratches, tarnish or resizing, and returned with the 925 hallmark, authenticity card, original box and pouch intact.
  • Damaged, defective or wrong items must be reported within 48 hours of delivery with photos or an unboxing video. We will arrange a free pickup and offer a replacement or full refund.
  • An unboxing video, recorded from the sealed state of the package, is required to process claims for missing items.

Initiating a Return Request :

  • Log into your account & place return request
  • Provide us with the correct Order ID, beginning with #NSKL
  • Choose the items you wish to return
  • A video of the item being boxed (including sealing the package) is required when sending back an accepted return. This is to confirm that the correct product is being returned. Failure to provide this video may result in the refund being rejected
  • For change-of-mind returns, reverse shipping is recovered on actuals and deducted from your refund or exchange amount. It is not charged for damaged, defective or wrong items.

Refunds :

  • Refunds are processed within 2 working days after the returned item passes quality check. Your bank may take a few more days to show it. A tracking ID for the return will be provided.
  • Prepaid orders : Refunded to original payment method or Elyta Wallet
  • COD orders: Refunded to the account information shared or Elyta Wallet.

Cancellations :

  • Prepaid orders: You can cancel before the order is shipped. A 5% deduction applies to the order amount, and the balance is refunded to your original payment method or Elyta Wallet within 2 working days of cancellation. Your bank may take a few more days to show it.
  • COD orders: You can cancel within 3 hours of placing the order. No charges apply.
  • Once an order is shipped, it can’t be cancelled. You can return it under our Return & Refund Policy once delivered.

Non-Returnable or Exchangeable Items :

  • Orders placed using any sale or discount code like Buy 1 Get 1 Free
  • Custom-made or personalized jewellery
  • Goodbye sale or clearance products (as mentioned on product page)

Contact & Grievances :

Support: support@elyta.in or +91 81690 96900, Mon to Sat 10am to 7pm.
Grievance Officer: Niyomi Shah, NSKL Ventures LLP, Mumbai.